ТОО «KING FRESH» ("we") respects the privacy of visitors to sashimiclub.kz (the "Website") and processes personal data in accordance with the Law of the Republic of Kazakhstan "On Personal Data and Its Protection". This policy describes what data we collect, why, and how we protect it.
1. What data we collect
- Contact details: phone number and name, when you place an order, book a table or sign in to your account with an SMS code.
- Order data: delivery address, order contents, comments, payment method, order and bonus history.
- Technical data: interface language, cookies required for the Website to work (session, the table selected when ordering via QR code), anonymised visit statistics.
- Payment data: when paying by card online, the card number, expiry date and security code are entered on the secure page of the TipTop Pay payment service and never reach our server. We receive only the payment result and the card mask (first and last digits).
2. Why we use the data
- fulfilling orders and bookings: preparation, delivery, phone and SMS updates on status;
- account sign-in and the loyalty programme (bonus points, promo codes, order history);
- handling refunds and requests;
- improving the menu and the Website based on anonymised statistics;
- meeting legal requirements (accounting, tax reporting).
We do not send advertising without your consent and do not share your name, phone number or address with third parties for advertising.
3. Who receives the data
Data is shared only with those without whom the order cannot be fulfilled: courier services (name, phone, address, for delivery), the SMS provider (phone number, for sign-in codes and notifications) and the payment service ТОО «TipTop Pay Kazakhstan» (amount and order number, for payment). Each of them processes the data only for its own task. Data may be provided to authorised state bodies where required by the laws of the Republic of Kazakhstan.
4. How we protect the data
The connection to the Website is protected by HTTPS. Order data is accessible only to restaurant staff who need it for their work, each with a personal password. We do not store card data. We take reasonable technical and organisational measures but cannot guarantee absolute protection against factors beyond our control.
5. Retention
Order data is kept for as long as needed to fulfil orders, run the loyalty programme and meet accounting legislation. At your request we delete or anonymise your data, except data we are legally required to keep.
6. Cookies
The Website uses technically necessary cookies (the account session, the selected language and the table when ordering via QR code) as well as cookies of the web analytics services Google Analytics and Yandex Metrica. Analytics cookies help us understand how visitors use the Website and where they come from, and measure the effectiveness of Google and Yandex advertising; these services receive anonymised visit data (pages, device, approximate location) but not your name, phone number or address. By continuing to use the Website, you agree to the use of cookies. You can delete or block cookies in your browser settings; you will then need to sign in again to receive the technically necessary cookies.
7. Your rights
You have the right to know what data we hold about you, to correct it, to withdraw consent to processing and to request deletion. To do so, contact us: info@kingfisher.kz, +7 702 275 82 23. Withdrawing consent does not affect orders already accepted.
8. Links to other websites
The Website may contain links to third-party websites (maps, social networks, the payment service). We are not responsible for their content or their data practices.
9. Changes to this policy
We may update this policy; the current version is always available on this page. By continuing to use the Website after changes, you accept the updated policy.
10. Contact
For personal data matters: info@kingfisher.kz, +7 702 275 82 23.