Paying by card online
sashimiclub.kz is connected to internet acquiring: you can pay for your order with a Visa or Mastercard card, as well as via Apple Pay and Google Pay. After you confirm the order, a secure payment page of the TipTop Pay processing centre opens where you enter your card details. The 3-D Secure protocol is used for additional cardholder authentication: if your bank supports it, you will be redirected to its page to confirm the payment, usually with a code from an SMS or push notification. If the code does not arrive, contact the bank that issued your card.
All prices on the website are in Kazakhstani tenge (₸). When paying by card, the order amount is held on your card at checkout and charged when the order is handed over; if the order is cancelled, the hold is released and the money returns to your card.
The payment page asks for the card number, expiry date and the three-digit security code from the back of the card (CVV2 for Visa, CVC2 for Mastercard). Card details are entered in the secure TipTop Pay window and are never sent to our server.
Security guarantees
The TipTop Pay processing centre protects and processes your card data in line with the PCI DSS security standard. Information is sent to the payment gateway over an SSL/TLS-encrypted connection and onwards through closed banking networks with the highest level of reliability. TipTop Pay does not pass your card details to us or to any third party. The security of online payment processing is guaranteed by ТОО «TipTop Pay Kazakhstan»; all card operations comply with the requirements of Visa International, Mastercard and other payment systems.
The personal information you provide when ordering (name, phone, address) is confidential and is not disclosed; see the privacy policy.
If you have questions about a payment you made, contact us by phone +7 702 275 82 23 or by email info@kingfisher.kz or the payment service support team at support-kz@tiptoppay.inc.
Delivery and pickup
We deliver within Almaty from the restaurant (Forum mall, 617 Seifullin Ave, 1st floor); the address is checked at checkout. Within 2 km of the restaurant delivery costs at the Yandex Delivery rate (the price is shown at checkout), free for orders from 30 000 ₸. Outside these zones delivery is made by a Yandex Delivery courier at their rate with no free-delivery threshold; the price is shown at checkout. Average preparation time is 35 minutes; delivery time depends on the address and is shown at checkout. Pickup is available at the restaurant during opening hours daily 10:00–21:30, with a 3% pickup discount.
Refunds
Online payments are never refunded in cash: the money is returned to the same card that was used to pay. Refunds are governed by the rules of the international payment systems and the consumer protection legislation of the Republic of Kazakhstan.
- If an order is cancelled before it is handed to the courier or collected, the hold is released in full. The money returns to your card within the period set by the issuing bank, usually 1 to 5 business days.
- Dishes are perishable food, so they cannot be returned after receipt if they are of proper quality. If a dish is delivered in poor condition or does not match the order, tell us on the day of delivery by phone +7 702 275 82 23 or by email info@kingfisher.kz: we will replace the dish or refund its price to your card.
- If you were charged by mistake, write to us with the order number and receipt attached: the refund is processed within 10 business days of your request. The refund equals the amount charged in error.
Declined payments
A payment may be declined if the card is not enabled for online purchases (check with your bank), there are insufficient funds, the card details were entered incorrectly or the card has expired. In these cases choose another payment method or contact the bank that issued your card.