This document is a public offer by ТОО «KING FRESH» (the "Seller") and contains all material terms of the retail sale of dishes and drinks with delivery or pickup through the website sashimiclub.kz (the "Website"). By placing an order on the Website you (the "Buyer") accept the terms of this offer in full and without reservation.
1. Subject
- The Seller undertakes to hand over to the Buyer dishes and drinks from the Website menu (the "Goods"), and the Buyer undertakes to accept and pay for them under the terms of this offer.
- The name, ingredients, weight, price and photos of the Goods are shown on the Website. Photos are for illustration: the appearance of a dish may differ slightly.
- Ingredient and allergen information is shown on each dish card. Buyers with allergies state them in the order comment.
2. Placing an order
- Orders are placed on the Website: the Buyer chooses the Goods, the method of receipt (delivery or pickup), the payment method and provides a contact phone number. A delivery address is required for delivery.
- An order is deemed accepted once it is confirmed on the Website and an SMS with the order number is received. The Seller may contact the Buyer to clarify order details.
- The Seller may refuse an order if the Goods are unavailable, delivery to the address is impossible, the order is placed outside opening hours or the Buyer provided inaccurate details. If such an order has already been paid, the payment is refunded in full.
3. Prices and payment
- All prices on the Website are in Kazakhstani tenge (₸) and include all taxes. The price is fixed at the moment the order is placed.
- The delivery fee depends on the address and is shown at checkout. Within 2 km of the restaurant delivery costs at the Yandex Delivery rate (the price is shown at checkout), free for orders from 30 000 ₸. Outside these zones delivery is made by a Yandex Delivery courier at their rate with no free-delivery threshold; the price is shown at checkout. A 3% discount applies to pickup orders.
- Payment methods: by bank card online on the Website, by card or cash on receipt, and any other methods shown at checkout.
- Online card payments are processed by the TipTop Pay payment service (ТОО «TipTop Pay Kazakhstan») on a secure payment page. Card details are not passed to the Seller. When paying by card, the order amount is held on the Buyer's card and charged when the order is handed over. See Payment and refunds for details.
- The Seller awards bonus points for paid orders (3% of the amount) which may cover up to 50% of the next order. Bonus points are not money, cannot be exchanged for cash and may expire. The Seller may change the programme terms by announcing them on the Website.
4. Delivery and pickup
- Delivery is made within the Seller's delivery area (Almaty); the address is checked at checkout. Estimated preparation time is 35 minutes; delivery time depends on the address and workload and is shown at checkout.
- The Buyer undertakes to receive the order at the given address and to be reachable by phone. If the Buyer cannot be reached and the order is not handed over within 15 minutes of the courier's arrival, the order is deemed unclaimed; payment for perishable Goods is not refunded.
- Pickup is available at the restaurant at Forum mall, 617 Seifullin Ave, 1st floor during opening hours daily 10:00–21:30. Orders are kept for 1 hour from the stated ready time.
- Title to the Goods and the risk of their accidental damage pass to the Buyer at handover.
5. Quality, cancellation and refunds
- The Seller guarantees that the Goods comply with the sanitary regulations of the Republic of Kazakhstan and the stated ingredients.
- The Goods are perishable food; Goods of proper quality cannot be returned or exchanged after handover.
- If defects are found (poor quality, mismatch with the order, missing items), the Buyer notifies the Seller on the day of receipt. The Seller, at its discretion, replaces the Goods or refunds their price.
- The Buyer may cancel an order before it is sent to the kitchen by calling the Seller. Payments are refunded by the same method used to pay; card payments go back to the same card within the period set by the issuing bank.
6. Liability
- The Seller is not liable for delayed or failed delivery caused by the Buyer (wrong address, unreachable phone) or by force majeure.
- The Seller is not liable for the consequences of consuming the Goods in case of individual intolerance to ingredients that the Buyer did not disclose.
- The liability of each party is limited to the value of the relevant order.
7. Personal data
By placing an order the Buyer consents to the processing of their personal data (name, phone, delivery address, order history) for fulfilling the order, contacting the Buyer and the loyalty programme, as described in the privacy policy.
8. Miscellaneous
- This offer is valid from the moment it is published on the Website until withdrawn by the Seller. The Seller may amend the offer; amendments take effect upon publication and do not apply to orders already accepted.
- The relations of the parties are governed by the laws of the Republic of Kazakhstan. Disputes are resolved by negotiation and, failing agreement, in court at the Seller's location.
- The Seller's details are listed on the Company details page.